Talkdesk is a cloud-based contact center software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal.
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History
In 2011, Talkdesk founder and CEO Tiago Paiva had worked at Procter and Gamble, becoming frustrated from having to look up caller information in multiple systems each time a customer called. Paiva entered a contest hosted by Twilio, where the prize was a laptop, and built the first version of Talkdesk using Twilio's API in 10 days. They were selected to present at Twilio's conference and after winning were invited to join 500 Startup's third batch.
Tiago Paiva founded the company in 2011 and raised $450,000. Talkdesk demonstrated at TechCrunch Disrupt in New York in May, 2012. In August 2014, the company raised $3.15 million led by Storm Ventures.
In 2015, Talkdesk raised $21 million DFJ, Salesforce Ventures and Storm Ventures. That year, it was mentioned in some slides and articles.
On October 27, 2015, Talkdesk announced a program to provide technology startups with free licenses.
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Technology
Talkdesk uses WebRTC technology and Twilio telephony. They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend. Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal hypermedia APIs.
Source of the article : Wikipedia
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